Privacy Policy

This Privacy Policy ("Policy") governs the manner in which Coinsquare Ltd. ("Coinsquare") collects, uses and discloses personal information collected from users on and all it's subdomains (collectively, the "Site"). This Policy applies to all products and services offered by Coinsquare Ltd. In this Policy, the words "you" and "your" mean any person, or that person’s authorized representative who has requested from us, or offered to provide a guarantee for, any product service or account offered by us in Canada. The words "we", "us" and "our" mean Coinsquare.

Collecting Your Information: We collect personal, financial or other details ("Information") from users in a variety of ways, including, but not limited to, when you execute the following actions on our Site: register an account, fill out a form, change settings, enter an order or request a transfer. Information that is collected includes, upon registering for an account, your contact information, financial information, tran. You may also provide, at your option, a secure time based token or an email address. We may also collect information from other sources including from organizations with whom you make arrangements, other service providers or agents including payment card networks, other financial institutions. We use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

Use of Your Information: We will limit the collection and use of Information to what we require in order to provide you the products and services and to administer our services, including for account authentication and recovery, to send out notifications with respect to activity on your account such as: failed logging attempts, withdrawal confirmations, and change of settings. Other uses may include to resolve disputes, customize, analyze and deliver improved content and improve operation of our Site. We do not use your email for commercial solicitation in any kind and it is not shared with any other third party.

Disclosing Your Information: Your personal information may be shared with suppliers and agents only as necessary who provide goods and services to you, through us. These suppliers and agents may be located in Canada or other jurisdictions. We may disclose personal information when required or permitted to do so by law or applicable regulators and self-regulatory organizations. We may also disclose personal information to any person or organization, including an investigative body, in order to prevent, detect or suppress, financial abuse, fraud, criminal activity, protect our assets and interests, or manage or settle any actual or potential loss or in the case of a breach of agreement or contravention of law. We may use your personal information to contact you by any means for which you have provided contact information, including contacting you from time to time via email or on your cell phone (either by calling you or by sending a text message) if you have provided us with such contact information. We may use your personal information to contact you for any of the purposes described in this Policy, unless you have withdrawn or limited your consent. Non-personal information can however be used to produce usage statistics on our Site in a summary (e.g. number of logged users).

Storage of Your Information: We will protect your Information with appropriate safeguards and security measures. We have security standards to protect our systems and your Information against unauthorized access and use. The length of time we retain information varies depending on the product or service and the nature of the Information. This period may extend beyond the end of your relationship with us but only for so long as it is necessary for us to have sufficient Information to respond to any issue that may arise at a later date or for legal or regulatory purposes. When your Information is no longer needed for these purposes, we have procedures to destroy, delete, erase or convert it to an anonymous form.

Access to and Correction of Your Information: You can review and edit your personal information at any time by logging in to your account and reviewing your account settings and verification profile.

Cookies: Our Site requires cookies in order to work properly when logged in. The cookies are small data files containing a session ID token but nothing else. You are free to decline our cookies if your browser or browser add-on permits, unless our cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our Site. When you visit our Site, certain non- personal information may be collected automatically. For example, our web server may collect the internet protocol address and the name of the Internet Service Provider associated with the computer from which you accessed the Site, the type and version of web browser and operating system that you are using, and the address of the website that you visited prior to our Site.

Emails: You may on several occasions receive emails to notify you of activity on your account. In particular, but not limitatively, emails might be sent for confiming your email address, change in your settings, withdrawal requests, fund clearances, unrecognized IPs, support ticket updates and trade executions. You may also opt-in to receive the Coinsquare newsletter from time to time in your account settings.

Updates to this Policy: Coinsquare may at any time update this Policy. When we do, we will post a notification into your account message center and send you an email if you have a verified email address. It is your responsibility to read, review and understand the current Policy.

Acceptance: By using this Site, you signify your acceptance of this Policy. If you do not agree any section of this Policy, you must stop using this Site. Your continued use of the Site following the posting of changes to this Policy will be deemed your acceptance of those changes.

Contact: If you have any questions or concerns about this Policy, please contact us at: admin[at] Please include your full name, address and telephone number. If you are not satisfied with our response to a complaint regarding our compliance with this Policy or regarding any of our policies and practices with respect to the handling of personal information, you may contact the provincial privacy commissioner of the province where the personal information was collected or is stored. More information, including contact information for the provincial privacy commissioners, can be obtained at the federal privacy commissioner’s website

This document was last updated on 2015-03-16